Returns and refunds

Instore returns

If you are not 100% satisfied with your  Scholl Orthaheel* purchase, you can return the goods back to the place of purchase with your original purchase receipt, within 30 days for a full refund.

Online returns

Refunds

If you are not 100% satisfied with your online purchase, you can return the goods to us within 30 days for a refund. Please fill in the returns form below and our customer service will be in contact with you, with a return authorisation number and return address.

Exchange

If you wish to exchange your shoes for a different size or colour, you can return the goods to us within 30 days. Please fill in the returns form below and our customer service will be in contact with you, with a return authorisation number and return address.


Faulty, Damaged or Incorrect products

If you believe the product delivered is faulty, damaged or incorrectly supplied please email photos and specific details to anzfootwear@h-fshoes.com where it will be assessed and we will be in contact with you with an outcome


Faulty products are subject to our inspection of workmanship and/or materials